What is the Early Access Program (EAP)?
With our official product launch set for July 2024 and production kicking off at the end of May, we’ve created Shrooly’s Early Access Program to gather feedback and pinpoint areas for improvement before the big day. As one of our 60 testers, your insights will be invaluable in shaping Shrooly into a top-tier product, and we’re incredibly grateful for your participation. Deliveries begin on May 21, and we’ll be eagerly collecting your input until June 28.
What will I receive?
You’ll get a Shrooly unit and 2 Pods. All you need besides that is your phone and our app, which you can download from the links below:
For more details about the Pods and the Shrooly unit, check out the FAQ section of the Early Access Program.
How can I get started?
When your package arrives, you'll find instructions on the packaging and a user manual to guide you through the setup process. You can also check out our help center for more articles, whichever suits you best:
And remember, if you need any assistance getting started, feel free to reach out to our support team anytime.
Which Pod should I start growing?
We've labeled the Pods with numbers I and II. Start with Pod 1, and once you can no longer grow mushrooms with it, transition to Pod 2. Remember to store your second Pod in the fridge until you're ready to use it.
How can I give you my feedback?
We’re excited to hear what you think and have set up several ways for you to share your feedback during the program. Expect to receive 3-5 feedback forms, and we’ll also provide a Google Drive folder for uploading media content of your progress. Plus, our Customer Experience (CX) team might drop you a line based on your responses, either to dive deeper into your feedback or to invite you for an online video interview. But hey, don't hold back! If you've got something to share at any time, just hit up our support team with your feedback whenever you want.
1 – Contact Support
If you stumble upon a bug, spot something missing, or have a frustrating experience, don’t hold back! You can reach out to our support team at any time. Here's how:
Step 1 – Open the Shrooly app
Step 2 – Select “Profile” in the lower right of your screen
Step 3 – Click on “Contact Support”
Step 4 – Click on “Send us a message”
Step 5 – Start typing your feedback or question
2 – Upload your media files to your Google Drive folder
We'll set up a Google Drive folder just for you. It's totally private, shared only between you and Shrooly, so your files are safe with us. Please take a few photos of the following and upload them:
Your Shrooly once you've kicked off the first cultivation. Make sure the surroundings are visible.
Your Pods after cutting them open, before inserting them into your Shrooly
Your mushrooms before you pick them
Additionally, if you have more time we'd appreciate photos of:
Your mushrooms at different stages of growth
Your harvested mushrooms on a kitchen scale, displaying their weight
Anything else you think might be useful. It could be a torn packaging element, a funky mold situation, or whatever else catches your eye.
If for any reason you're unable to upload these photos, please reach out to our support team, and we'll ensure your files are properly organized.
3 – Feedback forms
Chances are you’ve already received and filled out your first feedback form by now. We'll follow up with a second form midway through the program, and a final one in the last week. If there are specific areas of the product experience we need to explore further, we may send you additional forms.
4 – Online interviews
Depending on your form answers, we’ll arrange video calls with 5-10 participants. These calls will be divided into three one-hour sessions:
First session: Unboxing and setup experience
Second session: Cultivation experience after first harvest
Third session: Overall product experience
In case we need to delve deeper into a specific aspect, we might contact a wider group of testers via email to schedule a one-off conversation.
5 – Direct one-on-one emails
As part of our efforts to test our support channels, our CX Team will send emails to 30 randomly selected participants. You have the option to reply directly to the email or reach out to us through the app—whichever works best for you!