Connection issues can occur if you'd like to use your Shrooly with your Shrooly application. Different error messages require different methods to solve them. If you happen to come across any of these error messages, please follow these steps below:
No Internet Connection error message
If you happen to notice the No Internet Connection error message, then that means that your smartphone is not connected to the internet, but connected to your Shrooly via Bluetooth. An internet connection besides an active Bluetooth connection is mandatory to start a new cultivation, and it also helps to access the following features:
you can update your Shrooly’s firmware faster with a Wi-Fi connection
Access to content within the app may also be limited
If you’d like to monitor your Cultivation without an active Bluetooth connection, you can connect it to a Wi-Fi network. Note that you must first restore your Bluetooth connection to connect your Shrooly to a Wi-Fi network. Refer to this article for the setup steps:
No Connection error message
If you happen to notice the No Connection error message, then that means that your Shrooly cannot connect to either your Wi-Fi or to your smartphone via Bluetooth.
To solve this issue, please follow these steps:
Ensure you gave the Shrooly application access to Bluetooth. To do this, please open the "Settings" tab on your smartphone, search for the "Shrooly" application, then allow the application to use Bluetooth in the permissions tab.
Ensure your Bluetooth is turned on your smartphone.
Ensure you are inside the Bluetooth range. To do this, please move your smartphone close to your Shrooly device
If the following steps did not solve your issue, please restart the Shrooly application
You are in View-Only Mode error message
While the View-Only Mode is a built-in feature in the Shrooly application that allows you to remotely access your device's information after you set up the Wi-Fi connection, this message may be cause for concern if you are within Bluetooth range. To resolve this issue, please also follow the steps indicated above, in the No Connection error message part.
I’ve done all the steps above, but I’m still unable to connect to Shrooly via Bluetooth
This issue mainly happens in iOS users, due to the OS's native Bluetooth connection settings. To solve this issue, follow these steps below:
Close the Shrooly app
Turn off Bluetooth completely in the Settings of your phone
Open the Shrooly app
Turn on Bluetooth
Your phone should connect automatically to your Shrooly
If any of the connection problem still occurs, please contact our support team via the Shrooly application, or write us an email to [email protected]. we're happy to help!